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Privacy Policy

Last updated: 09/30/2025

Who We Are

Our website address is: https://salascala.com.

  1. INTRODUCTION
    At Sala Scala, we value the trust you place in us and take the protection of your personal data very seriously. This privacy policy describes how we handle the information we collect from you or that you provide to us through our website [www.salascala.com], during your reservations, participation in our events, or in your digital interactions with us.
    We want you to know what types of personal data we collect, for what purposes we use them, to whom we may disclose them, and what your rights are in this regard.
    This policy is drafted in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).
  2. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
    ● Data Controller: [SALA SCALA S.L.]
    ● Address: Las Retamas, 3, Playa de San Agustín, Gran Canaria
    ● Contact email: LOPD@salascala.com

2.1 To whom does this policy apply?
To all individuals who access, browse, or use the website and to those who contact Sala Scala through any communication channel.
2.2 What regulations do we apply?
● General Data Protection Regulation (EU) 2016/679
● Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights
● Law 34/2002 on Information Society Services (LSSI-CE)

2.3 When was this privacy policy last updated?
This policy was last updated on 09/30/2025. It may be modified in the event of legal changes or changes to our services.

  1. WHAT PERSONAL DATA DO WE PROCESS?
    We may process the following categories of personal data:
    ● Identifying data: name, surname.
    ● Contact data: email, telephone, postal address
    ● Browsing data: IP address, device, browser, visit duration, pages viewed
    ● Information on preferences and consumption habits
    ● Payment or billing data (when you make a purchase)
  2. FOR WHAT PURPOSE DO WE USE YOUR PERSONAL DATA AND HOW DO WE COLLECT IT?
    We collect your data directly when you enter it in contact or purchase forms, and automatically through cookies when you browse our website.
    The main purposes of processing are:
    4.1. To provide you with our services and offer you our products (and your tickets)
    ● Manage reservations and payments
    ● Send confirmations, reminders, and notifications
    ● Manage event access

4.2. To send you commercial communications (newsletter or similar)
● Provided you have given your express consent

● Information about events, promotions, discounts, etc.

4.3. For profiling
● We use analytics and segmentation tools to personalize your experience and offer you content and advertising tailored to your interests.

4.4. To fulfill tax or contractual obligations
● Issuance of invoices, tax declarations, and accounting justification of transactions.

4.5. For administrative purposes, for internal management
● Quality control, system maintenance, technical support

4.6. For accounting and finance management, contracting relevant insurance, legal and business consulting, dispute resolution.

4.7. To monitor compliance with our internal policies
● Monitor compliance with the Code of Ethics, this Privacy Policy, and our Information Security Policy

  1. ¿CUÁNTO TIEMPO CONSERVAMOS TUS DATOS?
    Los datos se conservarán:
    ● Mientras exista una relación comercial o contractual
    ● Mientras no se solicite su supresión por parte del interesado
    ● Según los plazos exigidos legalmente (por ejemplo, para obligaciones fiscales: 4
    años)

Subsequently, they will be anonymized or securely deleted.

  1. ¿CUÁL ES LA LEGITIMACIÓN PARA EL TRATAMIENTO DE TUS
    DATOS?
    La base legal para el tratamiento puede ser:
    ● Tu consentimiento explícito al aceptar nuestras políticas, newsletter, cookies, etc.
    ● La ejecución de un contrato, como en la compra de entradas o servicios.
    ● Interés legítimo, como la mejora de servicios, la seguridad o el análisis de uso de la
    web.
    ● Cumplimiento de obligaciones legales, especialmente en el ámbito fiscal,
    contable o de protección de datos.

You may withdraw your consent at any time by writing to us at
admin@salascala.com.

  1. ¿QUIÉN TIENE ACCESO A TUS DATOS PERSONALES?
    Podrán acceder a tus datos personales:
    ● Nuestro equipo interno (limitado a personal autorizado).
    ● Proveedores tecnológicos: hosting, plataformas de email marketing, CRM, TPV
    virtual, etc.
    ● Plataformas publicitarias: Google, Meta, TikTok, LinkedIn, siempre con tu
    consentimiento.
    ● Asesoría fiscal y legal: [nombre de la asesoría o despacho si aplica]
    ● Entidades aseguradoras (si existen).
    ● Administraciones públicas y organismos judiciales, si fuera requerido
    legalmente.

All our providers sign data processing agreements in accordance with the GDPR.

  1. ¿CÓMO PROTEGEMOS TUS DATOS PERSONALES?
    Implementamos medidas técnicas y organizativas adecuadas para garantizar un nivel de
    seguridad proporcional al riesgo:

● Restricted access to authorized personnel
● SSL encryption on the website
● Secure storage and backups
● Security monitoring and periodic technical audits
● Impact assessments when applicable

  1. HOW CAN YOU EXERCISE YOUR RIGHTS?
    You have the right to:
    ● Access your personal data
    ● Rectify inaccurate or incomplete data
    ● Request its deletion
    ● Limit its processing
    ● Object to processing
    ● Request the portability of your data
    ● Withdraw your consent

To exercise them, send an email to LOPD@salascala.com or a letter to Las Retamas, 3, Playa de San Agustín, Gran Canaria.
If you believe we have not respected your rights, you may file a complaint with the Spanish Data Protection Agency (www.aepd.es).