Who we are
Our website address is: https://salascala.com.

INTRODUCTION
At Sala Scala, we value the trust you place in us and take the protection of your personal data very seriously. This privacy policy describes how we handle the information we collect from you or that you provide to us through our website [www.salascala.com], during your bookings, participation in our events, or in your digital interactions with us.
We want you to know what types of personal data we collect, for what purpose we use them, to whom we may disclose them, and what your rights are in this regard.
This policy is drafted in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
● Controller: [SALA SCALA S.L.]
● Address: Las Retamas, 3, Playa de San Agustín, Gran Canaria
● Contact email: LOPD@salascala.com

2.1 Who does this policy apply to?
To all individuals who access, browse, or use the website and to those who contact Sala Scala through any communication channel.

2.2 What regulations do we apply?
● General Data Protection Regulation (EU) 2016/679
● Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights
● Law 34/2002 on Information Society Services (LSSI-CE)

2.3 When was this privacy policy last updated?
This policy was last updated on 30/09/2025. It may be modified in the event of legal changes or changes to our services.

WHAT PERSONAL DATA DO WE PROCESS?
We may process the following categories of personal data:
● Identifying data: first name, last name(s).
● Contact data: email, phone number, postal address.
● Browsing data: IP address, device, browser, visit duration, pages viewed.
● Information on preferences and consumption habits.
● Payment or billing data (when you make a purchase).

FOR WHAT PURPOSES DO WE USE YOUR PERSONAL DATA AND HOW DO WE COLLECT THEM?
We collect your data directly when you enter them in contact or purchase forms, and automatically via cookies when you browse our website.

The main purposes of processing are:

4.1. To provide our services and offer our products (and your tickets)
● Manage bookings and payments
● Send confirmations, reminders, and notifications
● Manage access to the event

4.2. To send you commercial communications (newsletter or similar)
● Provided that you have given your explicit consent
● Information about events, promotions, discounts, etc.

4.3. For profiling
● We use analytics and segmentation tools to personalise your experience and provide content and advertising tailored to your interests.

4.4. To comply with tax or contractual obligations
● Issuing invoices, tax filings, and accounting justification of operations.

4.5. For administrative purposes and internal management
● Quality control, systems maintenance, technical support

4.6. For bookkeeping and finance, taking out relevant insurance, legal and business consultancy, and dispute resolution.

4.7. To monitor compliance with our internal policies
● Monitor compliance with the Code of Ethics, this Privacy Policy, and our Information Security Policy

HOW LONG DO WE KEEP YOUR DATA?
Data will be retained:
● As long as a commercial or contractual relationship exists
● As long as deletion is not requested by the data subject
● For the periods required by law (for example, for tax obligations: 4 years)
Afterwards, they will be anonymised or securely deleted.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The legal basis for processing may be:
● Your explicit consent when accepting our policies, newsletter, cookies, etc.
● Performance of a contract, such as the purchase of tickets or services.
● Legitimate interest, such as service improvement, security, or analysis of website usage.
● Compliance with legal obligations, especially in the tax, accounting, or data protection fields.
You may withdraw your consent at any time by writing to admin@salascala.com.

WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data may be accessed by:
● Our internal team (limited to authorised personnel).
● Technology providers: hosting, email marketing platforms, CRM, online payment gateway, etc.
● Advertising platforms: Google, Meta, TikTok, LinkedIn, always with your consent.
● Tax and legal advisors: [name of the advisory firm or law firm, if applicable]
● Insurance entities (if applicable).
● Public administrations and judicial bodies, if legally required.
All our providers sign data processing agreements in accordance with the GDPR.

HOW DO WE PROTECT YOUR PERSONAL DATA?
We implement appropriate technical and organisational measures to ensure a level of security proportionate to the risk:
● Restricted access for authorised personnel
● SSL encryption on the website
● Secure storage and backups
● Security monitoring and periodic technical audits
● Impact assessments where appropriate

HOW CAN YOU EXERCISE YOUR RIGHTS?
You have the right to:
● Access your personal data
● Rectify inaccurate or incomplete data
● Request their deletion
● Restrict processing
● Object to processing
● Request data portability
● Withdraw your consent

To exercise these rights, send an email to LOPD@salascala.com or a letter to Las Retamas, 3, Playa de San Agustín, Gran Canaria.
If you believe your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

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